Shipping Policy
Last updated: July 2026
All prices are in AUD.
Domestic Shipping (Australia)
We ship all Australian orders via Australia Post.
Free standard shipping on orders over $100 AUD.
Standard shipping: $10 flat rate.
Estimated delivery: 3-7 business days.
Express shipping available at checkout.
Transit times are estimates provided by Australia Post. Blue Tung is not responsible for delays once your order has been handed over to the carrier.
International Shipping
We ship worldwide via Australia Post.
Free shipping on international orders over $200 AUD.
Delivery times vary by destination (typically 7-21 business days).
Express options available at checkout.
Some destinations may be temporarily unavailable due to Australia Post service suspensions. If you're unable to check out, email us at hello@bluetung.co.
Duties, Taxes + Customs
Import duties, taxes and brokerage fees are not included in the product price or shipping cost. These charges are the responsibility of the buyer and are determined by your country's customs authority.
US Customers: As of August 2025, the USD $800 de minimis exemption for low-value goods has been removed. The total cost of importing goods into the US will now include the original product value plus any applicable tariff charges.
The buyer is responsible for understanding their country's import laws as they relate to our products. If a product is seized, damaged or destroyed by customs, Blue Tung is not responsible for any losses, replacement or refunds.
Returns
If something's not right, get in touch within 14 days of receiving your order at hello@bluetung.co.
Damaged or faulty items: We'll replace or refund. Send us a photo of the issue.
Change of mind: Items must be unopened, unused and in original packaging. Return shipping is at your cost. A refund will be issued minus the original shipping cost.
Opened products: For hygiene and safety reasons, we cannot accept returns on opened supplements or skincare products unless faulty.
Refunds are processed within 5 business days of receiving the returned item and credited to your original payment method.
Your rights under the Australian Consumer Law are not affected by this policy.
Questions? Email hello@bluetung.co
