Shipping Info
Please allow up to 2 business days for order processing. All orders are processed Monday to Friday, excluding Australian public holidays. Orders placed after 12pm Friday will be packed the following Monday. Once your order ships, you'll receive a confirmation email with tracking details.
WHERE DO WE SHIP FROM?
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We ship from rural Victoria, Australia.
WHERE DO WE SHIP TO?
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We ship to the following countries:
Australia, New Zealand, United States, Canada, United Kingdom
ASIA: Hong Kong, India, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates.
EUROPE: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkiye, Vatican City
Please check the Taxes and Duties section below to see how charges are handled for your region before placing your order.
DELIVERY COSTS
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Australia
Free Standard Shipping on orders over $100
Standard Australia Post: $10
Express Australia Post: $15
New Zealand
Free Shipping on orders over $150
Australia Post International: $15
International
Australia Post International: $25
All prices in AUD. Prices are displayed in your local currency at checkout.
HOW LONG WILL SHIPPING TAKE?
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Australia
Standard Australia Post: 2-5 business days
Express Australia Post: 1-3 business days
New Zealand
Australia Post International: 3-7 business days
International
Most orders arrive within 10-15 business days. Delivery times may vary depending on your location and local customs clearance, which is outside our control. In some cases, this can add additional time.
All orders are shipped via Australia Post. Tracking details are emailed once your order has been dispatched.
TAXES AND DUTIES
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For Australian and New Zealand orders, all taxes are included in the price at checkout. What you see is what you pay.
For the United States, EU, Canada, and the United Kingdom, duties and taxes are calculated and included at checkout. So there are no surprise fees when your order arrives.
For all other countries, local duties and taxes may apply on arrival. These are set by your country's customs authority and are the responsibility of the recipient.
Please note we cannot alter the declared value on any customs documentation.
LOST OR DAMAGED SHIPMENT
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Please make sure your delivery address is correct and complete at checkout. We can't refund or replace orders due to incorrect addresses, or packages that are left, lost, or stolen after delivery.
Once tracking shows delivered, the parcel is no longer our responsibility. That said, if something seems off, reach out and we will do what we can to help track it down.
If your order arrives damaged, email us at hello@bluetung.co within 5 days with your order number and photos. We will sort it out.
If your parcel is held up or goes missing in transit, investigations with the carrier can take up to a week. We know that's frustrating. We will stay on it and keep you updated.
ADDRESS CHANGES
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Once your order has been dispatched, we are unable to change your shipping address. Please double check everything is correct before completing checkout.
If you notice a mistake, email us at hello@bluetung.co as soon as possible. If your order hasn't shipped yet, we will do our best to fix it.
